Política de reembolso
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in good condition, with all original accessories, manuals, and original packaging included. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at infopurexify@gmail.com before sending your item back.
Returns sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you return instructions, including how and where to send your package. Return shipping costs may be the customer’s responsibility unless the item is defective, damaged, or incorrect.
Returns must be sent to the following address:
Purexify
Calle O’Daly Nº39
38700
S/C de La Palma. S/C de Tenerife
Spain
Please make sure to add the full postal address before publishing this policy.
You can always contact us for any return questions at infopurexify@gmail.com.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
If this happens, please email us at infopurexify@gmail.com with your order number, a description of the issue, and photos or videos showing the problem so we can evaluate the situation and make it right.
If the item is defective, damaged, or incorrect, we may offer a replacement, refund, or another suitable solution depending on the case.
Return Shipping Costs
Return shipping costs may be the customer’s responsibility unless the product arrived defective, damaged, or incorrect.
If the return is due to a change of mind, incorrect order, or customer preference, the customer may be responsible for the return shipping costs.
Original shipping costs are non-refundable, except where required by law or when the item is defective, damaged, or incorrect.
Missing Accessories or Original Packaging
All returns must include the device, all accessories, manuals, and original packaging.
If an item is returned incomplete, damaged, or missing accessories, we may reduce the refund amount or reject the return.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.
Gift cards are non-refundable.
Final sale items may not be eligible for return, unless required by law.
Please contact us at infopurexify@gmail.com if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
If your item arrived defective, damaged, or incorrect, please contact us first so we can help resolve the issue.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without giving a justification.
To be eligible, your item must be returned in good condition, with all original accessories, manuals, and original packaging included. You’ll also need the receipt or proof of purchase.
This right does not apply to products that are legally excluded from returns.
Lost, Delayed, or Unclaimed Packages
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.
If a package is lost, delayed, refused, or returned to sender, please contact us at infopurexify@gmail.com so we can review the situation and help you find the best possible solution.
If the package is marked as delivered by the carrier but you have not received it, we recommend checking with your local carrier, neighbors, building reception, or delivery location first.
Refunds
We will notify you once we’ve received and inspected your return, and we’ll let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at infopurexify@gmail.com.
Contact
For any return or refund questions, please contact us at: